However, it's important to understand that there are many factors that can affect the plants during the shipping process, such as weather conditions, carrier handling, transit time, and delays. When it comes to shipping live plants, we do our best to pack them as carefully as possible to minimize any potential damages during transit. Will I get refund or replacement if the plants arrived damaged during transit?Īt our greenhouse, we take great pride in the plants we grow and personally tend to each one with care.We are always here to assist you in any way we can and ensure that you have a positive experience with our services. If you have any urgent inquiries or concerns, please feel free to reach out to us via phone or chat support during our business hours. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you contact us after 5pm PST on a Friday, please expect to receive a response on the following Monday. Our team makes every effort to respond to your message within 24 to 48 business hours, but please note that our customer service is not available on Saturdays and Sundays. We value your inquiry and strive to provide prompt and efficient customer service. Our team is always available to provide assistance and ensure that you have a positive experience with our services. If you have any further questions or concerns regarding the shipment or delivery of your plants, please do not hesitate to contact us. We highly recommend regularly checking the tracking number to stay updated on the delivery status of your order. Please note that once you receive the tracking number, it is your responsibility to keep track of the delivery and ensure that you are available to receive the plants at the time of delivery. To ensure that you receive this information, please make sure that your email address is entered correctly when placing your order. We have an automated system in place that sends an email with shipping and tracking information as soon as we have shipped your plants. ![]() Will I get a notification when my order ships?.If you have any further questions or concerns regarding our shipping schedule, please do not hesitate to reach out to us. We highly recommend placing your order as early as possible to ensure that it is processed and shipped in a timely manner. We appreciate your patience and understanding during these times. We strive to process and ship out all orders as quickly and efficiently as possible, but please be aware that there may be some delays due to high demand. If you place your order after 12am on Monday, it may not be shipped until the following week. ![]() The delivery time for your order is dependent on the number of orders before you in the shipping queue. Please note that our shipping schedule is from Monday to Thursday. You may purchase the express shipping upgrade here: Īdditionally, we offer a heat pack link:, and an extra insulation wrap: for added protection. To ensure that your shipment arrives in optimal condition, we highly recommend selecting express shipping and including a heat pack if temperatures in your area are consistently below 50 degrees. Furthermore, please note that we reserve the right to cancel any orders. In such cases, we will contact you and request your guidance on when it is best to send the shipment to your local area. We reserve the right to hold any orders in the event of unfavorable weather conditions. ![]() If necessary, please add heat packs to your order, as we cannot be held responsible for any damages during transit. We are shipping plants from Southern California, and during the Winter months, we recommend that you check your current weather before placing your order. Please take into consideration the potential risks before making a purchase, as extreme weather conditions may affect your shipment.
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